Privacy policy.

The gaines agency Privacy Policy 

Last Updated: September 4, 2025

At The Gaines Agency, a family-run life insurance agency, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website (https://www.thegainesagency.com), submit a lead generation form, sign up for SMS/Email communications, request our newsletter, or contact us for any reason.
 

1. Information We Collect 

We collect information you provide directly, such as: 

  • Personal Details: Name, email address, phone number, and mailing address submitted via our lead generation form or contact forms. 

  • Financial Interests: Information about your financial goals or insurance needs (e.g., interest in mortgage protection, retirement planning, life insurance) to tailor our services. 

  • Website Usage: Data like IP address, browser type, and pages visited, are collected automatically via cookies or analytics tools to improve our site performance. 

 

2. How We Use Your Information 

We use your information to: 

  • Respond to your inquiries and provide personalized financial services, such as life insurance or debt-free solutions. 

  • Send marketing communications (e.g., newsletters, service updates) with your consent; you can opt out anytime. 

  • Analyze website performance and enhance user experience. 

  • Comply with legal obligations or protect our rights. 

 

3. How We Share Your Information 

We do not and will never sell your personal information. We do not share your information with any 3rd parties: 

  • Service Providers: Trusted partners (e.g., email platforms, CRM systems) who assist with our operations, are all bound by confidentiality agreements. 

  • Affiliates: Our parent company, Symmetry Financial Group, for coordinated services, with similar privacy protections. 

  • Legal Requirements: If required by law, such as to comply with a court order or regulation. 

 

4. Data Security 

We implement reasonable measures (e.g., encryption, secure servers) to protect your information from unauthorized access or loss. However, no system is 100% secure, and we cannot guarantee absolute security. 

 

5. Your Choices 

  • Opt-Out: Unsubscribe from marketing emails using the link in our emails or contact us. 

  • Opt-In: Subscribe to marketing emails or SMS messages via links in our emails, registration forms, or other contact forms.  

  • Access or Update: Request access to or correction of your personal information by contacting us. 

  • Cookies: Adjust your browser settings to disable cookies; note this may affect site functionality. 

 

6. Third-Party Links 

Our website may link to external sites (e.g., Symmetry Financial Group). We are not responsible for the privacy practices of any external sites. Review their policies before sharing information. 

 

7. Children’s Privacy 

Our services are not directed to individuals under 16. We never knowingly collect data from children. 

 

8. Changes to This Policy 

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website (https://www.thegainesagency.com/privacy-policy) with the revised date. 

 

9. Contact Us 

For questions or to exercise your privacy rights, contact us at: 

  • Address: The Gaines Agency, Colorado Springs, CO